On the rare occasion that we receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased from us, you may contact us using your preferred method. Our contact details are as follows:

Phone: 0191 2133688

Email: info@h2obdc.co.uk

Address: 10 Narvik Way, Tyne Tunnel Trading Estate, North Shields, NE29 7DE

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase, you can still let us know; however, we will forward your correspondence to your credit provider, Novuna.

Novuna will acknowledge your complaint, investigate it thoroughly, and issue a formal response within eight weeks.

What to do if you cannot reach an agreement

If you are not satisfied with Novuna’s response regarding your finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date on Novuna’s final response letter.

They can be contacted via the following methods:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk